Frequently Asked Questions
Everything you need to know about your next step in style.
How do I determine my correct shoe size?
We recommend referring to our comprehensive size guide located on each product page. Since fit can vary by brand, we provide specific conversion charts for US, UK, and EU sizing to ensure you find the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn footwear in its original packaging. Simply visit our Returns Portal to start your request and receive a pre-paid shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your new shoes sooner.
Do you offer international shipping?
Yes, Tip Top Shoes ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your products authentic?
Absolutely. Tip Top Shoes is an authorized retailer for every brand we carry. All products are 100% authentic and sourced directly from the manufacturers.